Advanced Voice Call Control

The Advanced call control APIs allow you to hold or resume, transfer, and forward a call. This feature is particularly useful in contact and support centers where inbound and outbound calls can be transferred or forwarded to another agent or attendant.

Voice API for Call Management

The Voice APIs allow you to hold, resume, transfer, and forward a call.

Voice API to hold or resume Call

PUT https://api.enablex.io/voice/v1/call/voice_id/hold 
Authorization: Basic XXXXXX  
Content-Type: application/json 

{ 
    Hold : true  // true - call hold , false - call resume 
}

Voice API to transfer Call

PUT https://api.enablex.io/voice/v1/call/voice_id/transfer 
Authorization: Basic XXXXXX  
Content-Type: application/json 

{ 
	from : "919999988888",		// EnableX number 
	transfer_to : "919999922222"  
}

Voice API to forward Call

PUT https://api.enablex.io/voice/v1/call/voice_id/forward 
Authorization: Basic XXXXXX  
Content-Type: application/json
 
{ 
	from : "919999988888",		// EnableX number 
	transfer_to : "919999922222"  
}

Voice API for Conference

The Conference API allows you to create a conference and add inbound or outbound calls to an existing conference.

Create Outbound Conference

POST https://api.enablex.io/voice/v1/conference 
Authorization: Basic XXXXXX  
Content-Type: application/json 
 
{ 
       name : "conference app name", 
       from : "919999999999", 
       to : "919999988888", 
       event_url : "String",	// webHook URL for event notifications  
}

Dial-out & join ongoing Conference

PUT https://api.enablex.io/voice/v1/conference/$conference_id 
Authorization: Basic XXXXXX  
Content-Type: application/json
 
{ 
	from : "919999988888",		// EnableX number 
	transfer_to : "919999922222"  
}

Accept incoming Call and create Inbound Conference

POST https://api.enablex.io/voice/v1/conference/$voice_id 
Authorization: Basic XXXXXX  
Content-Type: application/json

Accept Incoming Call and join ongoing Conference

PUT https://api.enablex.io/voice/v1/conference/$voice_id/$conference_id 
Authorization: Basic XXXXXX  
Content-Type: application/json

Call Recording is another useful feature provided by EnableX voice service. You can utilize EnableX voice APIs to start/stop/retrieve a recording. The recordings are encrypted for security reasons and their storage location can be configured by the developer.

Voice API for Call Recording

You can record a call. The Voice API allows you to start, stop, and retrieve the recording of a call. The recordings are encrypted for security reasons and their storage location can be configured by application developers.

Start/Stop Call Recording

PUT https://api.enablex.io/v1/call/voice_id/recording
Authorization: Basic XXXXXX  
Content-Type: application/json 

{ 
     "start": true, 
     "stop": true, 
     "recording_name": "my_recording.wav" //Optional Parameter
}

Retrieve Call Recording

GET `https://api.enablex.io/voice/v1/recording/:serviceId/:recordingId`
Authorization: Basic XXXXXX  
Content-Type: application/json